Frequently Asked Questions
3. What if the applicant does not want to provide their SIN number?
4. What do you recommend I (the landlord) do if the applicant has poor credit?
5. My applicant has moved here from the US-can you access their US credit history?
6. Can you provide me with my own credit report?

1. Do I need to be a member to use TenantCheck?

2. Does the prospective tenant need to be aware that I am requesting a credit check on him/her?

7. How can I understand what affects a credit score?


ANSWERS:


1. Do I need to be a member to use TenantCheck?

Yes, you must register to use our services, however we do not charge any kind of membership fee. See our "How To" page regarding registration details.  Your credit card will only be charged at the time that we provide you with a requested credit check, based on our current fee schedule.


2. Does the prospective tenant need to be aware that I am requesting a credit check on him/her?

Yes. In order to obtain credit information on an applicant, you must have an applicant complete a TenantCheck Consent form in their own handwriting, including their original signature. Without the tenant’s signature, we cannot legally access their credit report.  Each applicant must complete a separate consent form.


3. What if the applicant does not want to provide their SIN number?

The request on the consent form to provide a SIN number is optional, but if a file may not be obtained.  We can resubmit the request, if the applicant is willing to then provide their SIN number.


4. My applicant has moved here from the US-can you access their US credit history?

We can access US credit reports from Trans Union in the US.  The same fee structure applies.  US reports contain the same details as the Canadian reports, but we are unable to provide an overall credit score.


5. Can you provide me with my own credit report?

We do not provide personal credit check information.  To obtain your own credit report, contact the two primary credit reporting services in Canada:


      Trans Union                                                            

      www.transunion.ca   1-800-663-9980                                           

     

         Equifax

      www.equifax.ca   1-800-465-7166

 

You can order your personal report online or contact them to have a copy mailed to you.


6. How can I understand what affects a credit score?

The following links provide information on how a credit score can be improved:


     Trans Union - Do You Know Your Credit Score?

     Equifax - How Are Credit Scores Calculated?

     Credit Karma - What Is A Good Credit Score?

 

Question not answered?

Contact Us


Your Name

Your Email

Feedback